Privacy Policy

Introduction

Welcome to https://florence.pobb.net (hereafter referred to as “Florence”, “we”, or “the Company”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and protection of personal information in adherence to various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the Protection of Personal Data in the Private Sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and many more.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://florence.pobb.net
Any applications, software, or services offered through our platform
Interactions between users and our digital platforms

Please note that this privacy policy does not extend to third-party websites, applications, products, or services accessible through links on our site. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the ways in which Florence collects and processes your personal data when:

You utilize our applications, access our services, or engage as an authorized user on our platform.
You visit our websites linked to this Privacy Policy.
You interact with us through various communication channels, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

Florence collects a variety of personal information to enhance your experience and improve our services. The types of data we gather include:

Account Information: Details related to your account creation, such as usernames, passwords, email addresses, and profile settings.
Payment Information: Credit or debit card details, billing addresses, and payment history for processing transactions.
Financial Information: Data related to your financial status, income levels, and investment portfolios (if provided).
Purchase Information: Records of products or services purchased from our platform, including order details and purchase frequency.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data for analytics and personalization.
Location Data: Your geographic location information, which we may collect to provide location-based services or tailor content.
Feedback: Any comments, reviews, or ratings you share with us, along with corresponding metadata.
Social Media Information: If you choose to connect your social media accounts, we may access your public profile information from these platforms.
Product Information: Details about products you have shown interest in, viewed, or purchased on our site.

We collect this data through various means, including direct user input, server logs, analytics tools, and third-party service providers.

Cookies

Florence uses cookies to enhance your experience and provide valuable insights for improvement. Cookies are small text files stored on your browser or device that serve different purposes:

Strictly Necessary Cookies: These ensure basic functionalities of our website, such as enabling secure log-ins and personalizing content.
Preference Cookies: Remembering user preferences, language settings, and display options to enhance user experience.
Analytics Cookies: Tracking user behavior on our site for analytics purposes, allowing us to understand visitor trends and improve our services.

Users can exercise control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary depending on the type of data and its purpose:

Financial transaction data is retained for a minimum of seven years due to legal and accounting requirements.
Order history may be kept for longer periods to facilitate customer support and dispute resolution.
Personal information associated with inactive accounts might be stored for a limited time after account termination, but not beyond what is required by law.

When data is no longer needed, we take reasonable steps to securely delete or anonymize it from our systems.

Your Rights

Depending on your jurisdiction, you have several rights regarding your personal information:

Access: The right to request access to the personal data we hold about you and to understand how it is being used.
Rectification: The ability to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal information.
Restriction: Limiting the use of your personal data in specific situations.
Portability: Obtaining a copy of your personal data in a structured, commonly used format and transferring it to another controller.
Objection: Objecting to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discrimination based on your exercise of data protection rights.

To exercise any of these rights, please contact our privacy team at your earliest convenience. We will respond to your request within the required timeframe as per applicable laws.

Changes to Policy

Florence reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be announced on our website with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please reach out to our dedicated privacy team:

Email: [email protected]
Postal Address: [Provide the physical address if applicable]

We are committed to handling your personal data with the utmost care and transparency. Thank you for choosing Florence.